Why can’t I use the new Mobile Banking App on my phone?

Why is the new Mobile Banking App not working on my device?‍

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As apps become more advanced, they rely on newer features and stronger security tools that come from updated phone operating systems. If a device is no longer receiving operating system updates from the manufacturer, it may not have the modern software needed to support the app.

Does this mean something is wrong with my phone?

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Not at all. Your phone can still work perfectly well for many tasks. It just may not be able to run newer apps that need the latest operating system features to function safely and reliably.

Why do Mobile Banking Apps require newer operating systems?

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Banking apps must meet high security and performance standards to protect your financial information. Newer operating systems provide:

• Stronger security protections
• Improved performance and stability
• Updated technology needed for modern app features

If a device can’t update to the latest operating system, it may not meet these security and performance requirements.

What are my options if my device can’t support the app?

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You can still access your accounts by:

• Using our mobile website through your phone’s browser
• Using the app on a newer phone or tablet, if available

We’re always here to help you find the option that works best for you.