Cookie Consent

By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

PreferencesDeny Cookies
Deny
Accept Cookies
Accept
Cookie preferences

FRAUD ALERT

Sierra Central members are receiving calls/texts from fraudsters claiming to be from Sierra Central.

Details Here

FRAUD ALERT

Sierra Central members are receiving calls/texts from fraudsters claiming to be from Sierra Central.

Details Here

FRAUD ALERT

Sierra Central members are receiving calls/texts from fraudsters claiming to be from Sierra Central.

Details Here

You are leaving Sierra Credit Union

Links to non-Sierra Central websites are provided solely as pointers to information that may be useful to SierraCentral.com users. Sierra Central has no control over the content on such websites.

Sierra Central makes no warranties, either express or implied, concerning the content of such linked sites, including the accuracy, completeness, reliability or suitability thereof for any particular purpose, nor does Sierra Central warrant that such site or content is free from any claims of copyright, trademark or other infringement of the rights of third parties or that such site or content is devoid of viruses or other contamination.

Sierra Central does not guarantee the authenticity of documents on the Internet. Links to non-Sierra Central sites do not imply any endorsement of or responsibility for the opinions, ideas, products, information or services offered at such sites, or any representation regarding the content at such sites. The privacy policies of Sierra Central Credit Union do not apply to linked Websites. Please consult the privacy disclosures on such sites for further information.

CancelContinue

Sierra Central Fraud Alert

SIERRA CENTRAL - ALERT CENTER

TEXT FRAUD ALERT‍

Members, fraudsters are now sending text messages that appear to be from Sierra Central. The wording varies and some mention a Zelle transaction and others reference a credit card transaction. There is a link within the text message that takes you to a SCAM website that resembles Sierra Central legitimate website, from there they ask you to enter your online banking credentials. DO NOT click on any links received within a text message or email message, especially if they request entering of any personal information, like login credentials. If you receive one of these messages, please contact us directly, using a verified source such as our phone number 800-222-7228. Or enter our website address sierracentral.com directly into the search bar of your device.

FRAUD ALERT

Members, please be aware!  Sierra Central Members are receiving phone calls from fraudsters claiming to be from Sierra Central. If you receive a suspicious phone call, that seems to be bank spoofing, hang up immediately. If you receive a suspicious text, don't respond. Contact us directly, using a verified and legitimate source such as our phone number 800-222-7228. You can check our phone number on our website, at sierracentral.com.

Call Spoofing, also know as caller ID spoofing, is a type of phone fraud that involves changing the number or name that appears on a caller's ID to disguise their identity. Scammers often use spoofing to trick people into answering calls from numbers that appear to be local or form a business or government agency. Once the call is answered, the scammer may use a script to steal money or personal information.

5 STEPS TO AVOID BANK IMPOSTER SCAMS

A scammer contacts you pretending to be someone from Sierra Central. The call may even look like it's coming from us because the scammer uses spoofing technology to disguise the number on your caller ID so it appears legitimate. The scammer may alert you to “suspicious activity” on your account and tell you that to correct it you’ll need to provide personal information, send a payment, or reverse a payment. These are bank spoofing scams. The goal is to steal your money or private account access information like your PIN, password, or one-time access codes.

Here are the key steps to spot and avoid this type of bank fraud.

Step 1: Don’t rely on caller ID.

Watch out for scammers who may be able to spoof a phone number so your caller ID reads “Sierra Central.”

Step 2: Don’t share private account information.  

Remember that Sierra Central employees will NEVER ask for your PIN, password, or one-time access codes. This information should always be private and never shared.

Step 3: Ignore requests to send a payment to solve a problem.

Know that Sierra Central employees will NEVER ask you to send money to anyone – including yourself – to "reverse a transfer," "receive a refund," or anything similar. Remember, if a correction is needed, the bank has your account information.

Step 4: Ignore transaction requests you didn’t initiate.

If you receive a one-time access code to authorize a transaction you didn't initiate, don't use the code or share it with anyone, even if they claim to be from your bank. One-time access codes should never be shared.

Step 5: When in doubt, hang up and contact us directly.

If you receive a suspicious phone call that seems like bank spoofing, hang up immediately. If you receive a suspicious text, don’t respond. Contact Sierra Central Credit Union directly using a verified, legitimate source such our phone number 800-222-7228, visit our website at sierracentral.com.

How to report bank spoofing    

If you sent a payment or shared private account information related to a bank spoofing call, contact us at 800-222-7228 right away.

If you received a suspicious call but did not respond, send a payment, or share private account information, email us at compliance@sccu4u.com.

If possible, please include these details:

- Call date, time, and your time zone

- Number or identification that appeared on caller ID

- Phone number the Sierra Central impersonator called to reach you

- Other details about the interaction

- Attach a screenshot of your mobile phone’s call history, if available